Discuss when you helped a customer identify the best product for their needs. Shop managers may ask this question to gauge your customer service skills. They could also ask to understand how you interact with customers and determine how well you understand the role. Discuss each step you took to make your abilities clearer to your employer.Įxample: "Once, a customer asked me what drain cleaner would work the best for their home. I asked them about their plumbing needs, including what pipes they have and how often they cleaned them. They were a little uncertain, so I asked clarifying questions, including what kind of pipe cleaning techniques they may have used before. Next, I discussed four different pipe cleaning products, explained how each could work and helped the customer narrow their options. I helped them check out once they'd chosen a product and gave helpful advice, including how long to wait before flushing the pipe out with hot water." 2.
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